I didn’t receive my gift voucher via email, or I deleted my gift voucher email by accident, what should I do?
The online gift voucher(s) will be sent directly via email to the email address you entered in the 'Your Details' email field at checkout when you placed your order online.
Please check your ‘Junk’ and ‘Trash/Bin’ folders.
If you can’t see it in either of those folders, please contact reservations@distinctionhotels.co.nz, who will be happy to help, and can re-send the online gift voucher if it cannot be found or was deleted by accident.
On rare occasions, a voucher(s) fails to automatically send via email when a customer uses the back button or navigates away from the payment screen whilst it is still processing. We encourage customers to not use the back button, but if this does occur and you see that payment is taken and you do not receive your vouchers automatically please contact marketing@distinctionhotels.co.nz. We will investigate and once payment is confirmed we'll manually process your vouchers and send to your nominated email address.